Category pharmacy Trusted Meds
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Frequently Asked Questions  

Our online pharmacy provides an efficient and easy way to place and process an order on our website. Here are some simple instructions to guide you when placing an order:
If I have a question and the answer is not below what do I do?
Please contact us via phone, chat or support ticket. more
Do you offer re order discounts for existing customers?
Yes we have a loyalty program, please visit the loyalty program page for details.
Do you have a referral program?
Yes we do, please contact support with the person's information who you wish to refer and you will receive your discounts when they place an order. more
Do you provide medical advice?
We do not provide medical advice. Please contact you local doctor or local health care provider for medical advice or assistance.
I only received part of my order?
If your order is a large order, then it may be shipped in multiple packages and they may not arrive on the same day. If you have not received both packages within the estimated shipping time please contact our Support Department. You can find out if your order was shipped in multiple packages by checking your order history in your account.
Do I need a prior prescription?
Orders require a prescription. Consult with your local physician before taking any medications of any kind. You can then scan your doctor's prescription and email it to us with your name and order number. A representative will get back to you within 24 hours to confirm your order.
What forms of payment method do you accept?
Most major credit cards are accepted. At times some methods may become temporarily unavailable.
How long will it take for me to receive my medication?
Please visit our shipping page.
Where are the medications shipped from?
Depending where you are located, and which product you are ordering, your order will ship from a Pharmacy in India.
How do I place an order?
Place your order online or by calling our toll free phone numbers. If you need any help please contact us by phone of chat.
Are credit card transactions over the Internet safe?
The credit card area on this site is secure. It utilizes industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our website cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
What do you do with my private information?
The information you provide to us via our secured shopping cart is very secure, and we will not give out that information to anyone, or use it to SPAM you. Please read our Privacy Policy for more information.
What is your cancellation policy?
You may cancel your order before your order is shipped by contacting us. Order cancellations once the order has been shipped are not possible.
What is your return / refund policy?
The pharmacy does not accept returns of medications, however if you are not satisfied with your purchase you may be eligible for a refund if you contact us within 30 days of placing your order. Please see our Return & Refund policy for more details.
What if a product I ordered is out of stock ?
You have two options you can either request a refund or your product will be shipped as soon as it is in stock. If is very unlikely that any products will be out of stock and you can check to see if a product is out of stock before ordering.
Will my order be shipped discretely?
Yes, your order will be shipped in an unmarked package.
How can I find out if my order has shipped?
Please Select My Account, Login and then select Order History to see the orders status.
Do you ship to Military APO or FPO address?